Communications Unit
The Communications Unit of the Florida A&M University Department of Campus Safety & Security (FAMU DCSS) is critical to the efficient functioning of the University’s Police Department. The Communications Unit is staffed by Police Communications Operators (PCOs) certified by the State of Florida Department of Health and Florida Department of Law Enforcement. All PCOs are cross-trained as call-takers and dispatchers responsible for supporting, mobilizing, and managing law enforcement officers and other public safety resources 24 hours a day, seven days a week, 365 days a year.
Call-takers’ primary responsibilities are answering and screening law, fire, medical, or other emergency calls for services, recording essential information into a computer-aided dispatch (CAD) system, and transmitting data to a dispatcher. Dispatchers’ primary responsibilities are to assign first responders to reported calls for service, disseminating pertinent information and instructions to the closest resources. Additionally, The Communications Unit monitors all fire and security alarms, as well as emergency blue phones. Law enforcement resources are tracked and managed by utilizing an 800-megahertz trunked radio system to communicate with members of FAMU DCSS and other local law enforcement agencies.
If you have any further questions about the FAMU-DCSS Communications Unit, please contact Sgt. Erica Herring, Monday-Friday, 8 a.m. to 5 p.m., at (850) 561-2658 or email at erica.herring@famu.edu.
Contact Info
POM Bldg. A, Suite 128
Tallahassee, Florida 32307
P: 850.599.3256
F: 850.561.2615
E: fampol@famu.edu
